Refund Policy

Last updated: 9/17/2025

1. Overview

At ChatWithDB, we want you to be completely satisfied with our AI-powered database query service. This refund policy outlines when and how you can request a refund for your subscription.

2. 30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee for all new subscriptions:

  • • Full refund available within 30 days of initial subscription
  • • No questions asked for first-time customers
  • • Applies to all subscription tiers (Basic, Pro, Enterprise)
  • • Refund processed within 5-10 business days

3. Eligible Refund Scenarios

You are eligible for a refund in the following situations:

Technical Issues

If our service experiences significant downtime or technical issues that prevent you from using core features for more than 24 hours.

Billing Errors

Accidental duplicate charges, incorrect subscription upgrades, or unauthorized billing will be refunded immediately.

Service Mismatch

If the service does not match the features described on our website or in our documentation at the time of purchase.

4. Non-Refundable Scenarios

Refunds are not available in the following situations:

  • • Subscriptions active for more than 30 days (except for billing errors)
  • • Accounts suspended for terms of service violations
  • • Refund requests for previous months already used
  • • Changes in business needs or requirements
  • • Third-party database connection issues outside our control

5. How to Request a Refund

Contact Support

Email us at [email protected] with your refund request. Include your account email and reason for the refund.

Required Information

  • • Account email address
  • • Subscription plan and billing date
  • • Reason for refund request
  • • Any relevant screenshots or documentation

6. Refund Processing

Timeline

  • • Request review: 1-2 business days
  • • Refund approval: 2-3 business days
  • • Payment processing: 5-10 business days

Refund Method

Refunds are processed using the same payment method used for the original purchase. We cannot issue refunds to different payment methods.

7. Subscription Cancellation

You can cancel your subscription at any time:

  • • Access remains until the end of current billing period
  • • No automatic refund for remaining time
  • • Can downgrade instead of canceling
  • • Reactivation available anytime

8. Partial Refunds

In exceptional circumstances, we may offer partial refunds calculated on a pro-rata basis for the unused portion of your subscription. This is evaluated case-by-case and at our discretion.

9. Enterprise Accounts

Enterprise customers with custom contracts may have different refund terms as specified in their individual service agreements. Please refer to your contract or contact your account manager.

10. Disputes and Chargebacks

Before initiating a chargeback with your bank, please contact our support team. We're committed to resolving billing issues quickly and fairly. Chargebacks may result in account suspension until resolved.

11. Policy Updates

We may update this refund policy from time to time. Changes will be communicated via email and posted on our website. Updated terms apply to future purchases only.

12. Contact Information

For refund requests or questions about this policy:

  • • Email: [email protected]
  • • Response time: Within 24 hours
  • • Phone support: Available for Enterprise customers